Frequently Asked Questions

Welcome to the Frequently Asked Questions (FAQ) page for Crystal Logan, a licensed psychologist providing faith-based Christian counseling in Northern California, Texas and Florida. Whether you're seeking support for mental health, emotional well-being, or spiritual healing, this page addresses common questions about therapy services, session details, and the counseling process. Learn more about Christian counseling, virtual session availability, session length, and our cancellation policy. Discover how you can start your healing journey today with personalized care grounded in faith and psychology. For further inquiries, feel free to reach out directly to get started.

  • I am licensed to provide counseling in California, Florida, and Texas, so I can work with clients who reside in any of those states.

    If you're interested in life coaching rather than counseling, I can work with you no matter which state you live in.

  • I offer a free 15 minute call if you'd like to connect and see if I may be a good fit prior to scheduling. If you would like this, please feel free to let me know some good days and times that work for you as well as your timezone (I see client's in multiple time zones).  

  • Please email me at crystalloganlcsw@gmail.com or use the Contact Form to get started working with me. 

  • I am only available for virtual appointments, regardless of your location.

  • All sessions are 50 minutes. I have a limited number of 80 minute session available if that would better suit your needs.  

  • This depends on your particular needs and goals for counseling. It is recommended to start with weekly counseling in order to get the most momentum towards your goals and then to reduce to every other week once you feel you have made significant progress toward your goals. This is something that we will discuss together in sessions. Please note, I only see clients on either a weekly or every other week basis. I am not available for drop-in appointments. 

  • The first session is typically much different than all other sessions. In this meeting, I am asking a lot of questions so I can get to know you and your life story. This session is more about setting up a foundation than going deep. After this session, we will dive into the real work.

  • I might give you homework after a session. Homework ideas are suggestions of things that might help you accelerate your healing journey. Homework is not mandatory but recommended. We can always meet whether you have done the homework or not.

  • If you are unable to attend a session, please make sure you cancel or reschedule at least 24 hours beforehand.  If you cancel less than 24 hours in advance or do not show up for your appointment, you will be charged for the full rate of the session.

  • You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. 

    You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. 

    If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

  • Rates for Therapy Sessions

    Understanding the cost of therapy is an important part of your decision-making process. I strive to offer affordable Therapy Services in Northern California & Texas. Below are my therapy rates for virtual sessions:

    • 50-Minute Session: $135

    • 80-Minute Session: $200

    I understand that affordability is an important factor for many clients. Therefore, I offer a limited number of reduced-cost slots. Please contact me directly for consideration.

  • Your insurance may have out-of-network (OON) benefits, which means they could reimburse you for part of our session cost. If you’d like to check your benefits, please reach out and I can guide you through the process.

    If you do have OON coverage, I partner with Thrizer, a service that takes care of all the out-of-network paperwork for you. With Thrizer, you’ll only pay your copay at each session—rather than paying the full fee upfront—making it simple and stress-free.

I would be honored to go on this healing journey with you.